By Katie Agness

Providing home lending services to the public sector, SecurityNational Mortgage Company’s motto is “Turning houses into homes.” “SecurityNational Mortgage Company is always looking to make the mortgage process easy for our borrowers,” says Brian Hill, executive regional manager. “We strive to get people homeownership in all markets where we have a presence.”

Founded in 1993, SecurityNational Mortgage Company is a division of Security National Financial Company, a publicly traded company that has focused primarily on providing life insurance services since the 1940s. “This year marks our 25th year anniversary for SNMC,” Hill says. “Our current annual volume is $3 billion a year in retail originations, and our servicing portfolio is approximately $3.5 billion.”

Today, SecurityNational Mortgage Company has two branches in the Austin area—in Round Rock and the Aboretum area, which includes the regional office. “Most of our expansion is in new markets that we are not in,” says Hill, who oversees the operations, sales and growth across Texas and the surrounding states. “We are always looking for more loan officers in offices that already exist and are always looking to expand our business to business channels.”

To meet the various needs of its customer base, SecurityNational Mortgage Company provides a wide array of products, including conventional loans, FHA Loans, investor loans, new construction loans, VA loans, expanded credit, reverse mortgages and more. “There’s no limit to our reach, even people needing an extended period to pay off their mortgage,” Hill says. “From borrowers who are able to put some money down, to clients who don’t have any money to put down for down payment, we are able to get clients up to 100 percent financing through down payment assistance programs. Additionally, SecurityNational Mortgage Company has a construction lending department for qualified borrowers to help them build their dream homes.”

Through new technology and tools, SecurityNational Mortgage has made the mortgage origination process more digitized. “We are becoming very automated and digitalized as the industry progresses,” Hill says. “Clients are able to e-sign for disclosures and sign closing packages by uploading documents, eliminating the email and fax protocols from the past.”

For its partner base, SecurityNational Mortgage is developing a mobile app that links its partners to its customers to form a relationship. “We will be able to connect to any real estate agent with our client,” Hill says. “They will be able to search for homes on the application and communicate directly. This is part of the progression in the industry in terms of mobile technology.”

While the SecurityNational Mortgage Company team focuses on providing a wide array of quality products and tools to support their clients, their top priority is always on customer service. “We are driven to provide the best client-based service, but also by recognizing our employees,” Hill says. “Culture is our motive here, and we have a really good group of people. Customer service is important in terms of training and education around the mortgage process.” 

Giving back to its employees and communities is important to SecurityNational Mortgage Company. The company provides its employees with internal incentive programs such as company trips, gifts and internal recognition for quality work. In addition, the company is involved in charitable giving with a variety of philanthropies across the company. “Just our region alone has provided up to $30,000 in charitable giving,” Hill says. “We support the families in need through St. Jude Children’s Research Hospital, as well as supporting those who have supported us through TrainOurTroops.”

From sales to operations, the SecurityNational Mortgage Company team is always focused on its service level and performance. “We have a high standard of employee expectations that includes a more digitalized, customer-centric experience for our clients,” Hill says. “Our bar is set high to make sure clients are happy. The homeowner and buyer experience should be well received, less stressful and more automated with the best in customer service.  RL