By Katie Agness
Since its founding in Seattle in 2007, Axia Home Loans has funded more than $4 billion in residential home loans to thousands of homeowners across the country. Today, as the first location in Central Texas, Axia Home Loans is proud to bring the Axia spirit and approach to the local communities.
“Over 75 percent of our clients are individuals and families establishing roots in Central Texas,” says Joe Thweatt, sales manager for Axia Home Loans. “With a wide and deep knowledge of the market, we help people from all walks of life, including veterans, first-time homebuyers, move-ups, empty nesters making a switch and luxury buyers. Additionally, we assist investors and, when the circumstances are beneficial to borrowers, people looking to refinance their properties.”
As residential mortgage advisors, the Axia Home Loans team is focused on providing home buyers with local market knowledge and individually suited lending solutions. “Our team’s expertise focuses on delivering a loan experience that is comfortable, intuitive, and quick,” Thweatt says. “As a company, we are on goal to make 5,000 people happy homeowners and fund $1.3 billion in 2017.”
Axia Home Loans is the first 100 percent employee-owned independent mortgage bank in the country. “Our ownership structure speaks not only to the investment in the people who work at the company, but to our ability to think bigger, break the mold, and be pioneers in this industry,” Thweatt says.
In December 2016, the Central Austin branch opened near Far West and Mopac, quickly focusing on servicing clients. “The response from the real estate community and clients has been enthusiastically supportive,” Thweatt says. “We plan to add more talented sales and operations staff to our current six-person team, and we will expand to other locations in Central Texas when the right people and timing align.”
When working with home buyers and real estate professionals alike, Axia’s commitment to communication ensures a seamless, transparent experience. “Our team makes the entire experience feel comfortable, intuitive and quick,” Thweatt says. “We pride ourselves on excellent communication from the initial meeting through each critical milestone and beyond. Consistent communication and delivering on expectations always makes things easier.”
To help ensure accessibility and quality communication, Axia Home Loans provides a digital mortgage experience that enables clients to interact with the Axia team. “If a client wants to use their smartphone to facilitate the entire deal, they can,” Thweatt says. “It’s our job to meet them on their level of comfort and our technology platform allows for this flexibility.”
Additionally, the Axia team actively participates in a variety of training and certifications, from unique lending products and programs to individual real estate trainings, to help clients and partners improve their lives and livelihoods through mortgage planning. Offerings include same-day credit approvals, extensive product portfolios, real-time communication strategies, REALTOR co-branded mobile apps and marketing campaigns, interactive finance calculators and more.
“Through the Axia technology and training platforms, the entire organization works as a single unit to ensure our clients, business partners, and local staff have access to the best available tools and mortgage solutions to produce exceptional results,” Thweatt says.
For Thweatt, it’s refreshing to work with a company that cares about the communities it does business in. “The Axia Cares program demonstrates the company’s passion for serving alongside and supporting non-profits that better the lives of those in the communities in which we work and live,” he says. “Commitments are made through company-matched donations, paid volunteer time and other avenues.”
When it comes to choosing a home loan provider, Axia’s consumer-centric approach, in addition to its focus on innovation and technology, ensure a successful experience for homeowners. “Ultimately, at Axia, we help clients move forward with their lives,” Thweatt says. “Securing financing on a home is a high consideration event, and we know the whole thing can feel daunting. We recognize the borrower’s concerns and engage with them to establish clear expectations that meet their unique goals, timelines and situation.” RL